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Our Terms & Conditions Keep Your Account Safe

When you open an account with prediction football, you're entering into a straightforward agreement that protects both your funds and your access to the lobby.

Account security rulesWithdrawal verification processPayment method termsYour data rights

Explore the Lobby Read FAQ

Policy Scope and Your Eligibility

prediction football Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply when you register, deposit and play through prediction football. Access and eligibility depend on local law — where local law permits, you can fund your account using DANA, OVO, GoPay, QRIS or bank transfer, and withdraw real payouts once your identity is verified.

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You must be of legal age in your region to hold an account with us. When you sign up, you confirm you've read these terms and agree to follow the rules on account use, responsible account management and prohibited activity. We enforce these rules consistently across
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all our players, and we reserve the right to suspend or close your account if you breach them.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

Where to Reach Us About Your Account

Team online

Live Chat Support

Open the chat window in your account lobby or on the homepage. Our support team responds during business hours, seven days a week. Questions about your deposit, withdrawal or account access are answered within minutes.

Email Support

Send account or terms questions to [email protected]. We read and reply to all emails within 24 hours. Include your account username and the issue so we can resolve it quickly.

In-Account Help

Log into your account and tap the Help icon in the footer. You'll find answers to common terms questions, payment method FAQs and links to contact us directly from the app or desktop.

HOW WE PROTECT YOU

Data Security, Account Rules and Your Rights

Deposit and Withdrawal Terms

Deposits via DANA, OVO, GoPay and QRIS usually clear into your lobby wallet within one minute. Withdrawals are verified against your account identity before we send funds back to your payment method — typically within 2–4 hours. Bank transfers may take one business day.

Account Access and Closure

You can close your account at any time through the Account Settings page. We'll return any remaining balance within five business days. If we close your account for terms breach, unclaimed balances are held according to local law and our retention policy.

Your Personal Data

We collect your name, email, phone and payment details to process deposits and withdrawals. This data is encrypted and stored securely. We never share your details with third parties except payment processors and law enforcement where required by local law.

Cookies and Device Tracking

We use cookies to keep you logged in and to detect unusual account activity. You can clear cookies from your browser settings. If you log in on a new device, we may ask you to verify your identity via email or SMS for security.

Request Changes to Your Account

To update your payment method, email address or personal details, log into Account Settings and make changes directly. For data deletion or export requests, email [email protected] with your account username and we'll respond within 14 days.

Dispute Resolution

If you believe a withdrawal was processed incorrectly or your account was accessed without permission, contact our support team immediately with transaction details. We investigate within 48 hours and resolve most disputes within five business days.

Terms & Conditions Questions Answered

We allow one account per person. If we detect a duplicate account, we close all accounts linked to that number and hold any balances pending verification. You can request reinstatement by emailing [email protected] with your ID and explanation.

Yes. Log into Account Settings, choose Payment Methods, and add or remove DANA, OVO, GoPay, QRIS or bank transfer. Your chosen method will be used for the next deposit. Previous deposits stay with their original payment method for withdrawal purposes.

Withdrawals via DANA, OVO, GoPay and QRIS are verified and sent within 2–4 hours. Bank transfers typically take one business day. Verification includes checking your identity against your deposit records to prevent fraud.

Yes. On the login page, tap Forgot Password and enter your email. We'll send a reset link within two minutes. Click the link, create a new password, and log back in. If you don't receive the email, check your spam folder or contact support.

Your balance is held in your account indefinitely. We don't charge inactivity fees. If your account is closed by us for terms breach, we hold any balance according to local law. You can always log back in and withdraw your funds at any time.

We require your full name, date of birth, phone number and a valid ID matching your account details. During your first withdrawal, we may ask for a photo of your ID and a bank statement showing your name and account. This protects your account from fraud and complies with local law.

Yes. Once your account is fully closed and any balance is returned, you can register again with the same email. However, if we closed your account for terms breach, you may need to contact support to confirm you can reopen before registering.

Our Terms & Conditions Keep Your Account Safe

Where to Reach Us About Your Account

Live Chat Support

Email Support

In-Account Help

Data Security, Account Rules and Your Rights

Deposit and Withdrawal Terms

Account Access and Closure

Your Personal Data

Cookies and Device Tracking

Request Changes to Your Account

Dispute Resolution

Terms & Conditions Questions Answered

01 What happens if I try to open two accounts with the same phone number?

02 Can I change my deposit payment method after I register?

03 How long does it take to withdraw funds after I request it?

04 What if I forget my login password — can I still access my account?

05 Are my account funds safe if I don't log in for a while?

06 What information do you need from me to verify my identity for a withdrawal?

07 If I close my account, can I reopen it later with the same email?

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